The receptionist staff at Campbell Village are the face and voice of the clinic. Our wonderful group of receptionists keep everything organized by making sure the medical records are in order, answering the telephones, making appointments, and assisting clients, doctors and technicians.
CLICK ON THE NAMES TO READ MORE ABOUT OUR OFFICE TEAM HERE!
Brooke Hood has been in the customer service work force since 2015 (front desk associate, bartender, etc.). She has always had a great love and passion for animals. There was never a time while growing up without a pet dog or cat. She is originally from Irving, moved to Indiana for 12 years, then moved back home to rejoin family and friends in August 2017.
This is the first time she has put her customer service skills to work in a veterinary clinic. In her words, “I’ve never felt more comfortable or at home in a work place.”
Receptionists are the customer-relations experts in a veterinary practice. They are the clients' first impression of the practice, on the phone or in person. They must possess strong organizational skills, excellent telephone and in-person communication skills, and the ability to remain calm under pressure. They must also have compassion for animals and their owners and understand the stress that patients and clients endure.
Receptionists are responsible for greeting clients, differentiating routine cases from emergency cases, scheduling appointments, entering client, patient, and financial data into the computer, generating estimates and invoices and explaining them to clients, processing payments, and managing the retrieval and storage of medical records. They should expect to spend nearly all of their workdays at the front desk almost constantly in the presence of other staff members and clients.
Candidates MUST have at least 1 year experience in the veterinary field and need to be positive, energetic, punctual and professional.
If you are interested and qualified, fax your resume or completed application ATTN: Jessica to 972-380-1083. Only candidates who meet the criteria stated above will be called to attend interview.
Teresa Sturlic joined our staff in April 2018 from a career of customer service, general accounting and financial management. She has 2 children, 4 grandchildren and enjoys playing corn hole in the summer.
BTW… Ask her about what that is behind her in her picture!